Customer Responsibilities & Terms
By placing an order with us, you acknowledge and agree to the following responsibilities and terms. Please review them carefully before completing your purchase.
Our Responsibilities
Quality Control & Delivery
- We ensure each product passes inspection before shipment.
- If manufacturing-related issues occur, we will assist through our support process.
Shipping Damage or Loss
- If an item is damaged during shipping or lost in transit, we will assist in resolving the issue.
Incorrect Model or Missing Parts
- If we ship the wrong item or parts are missing, we will arrange a replacement or solution.
Customer Responsibilities
Incorrect Address
- Customers are responsible for providing accurate shipping information.
- Additional fees may apply if reshipment is required.
Damage or Modifications
- Damage caused by misuse, modification, or improper handling is not covered.
Water Damage
- Water exposure beyond recommended use is the customer’s responsibility.
Claim Evidence
- Clear photos or videos are required for processing claims regarding damage or missing items.
Delivery Issues
- If a package is returned due to delayed acceptance, return shipping costs may apply.
After-Sales Support
- All claims are handled through a structured support process.
- We aim to respond promptly with clear next steps.
For assistance, please visit our Contact Us page.