Warranty & After-Sales Support
This page explains warranty coverage, warranty period rules, and the scope of after-sales support. It focuses on clear responsibility boundaries and practical solutions.
Warranty Coverage
Our warranty supports verified functional issues. Coverage applies to non-human causes and internal performance problems.
Covered Issues
- Mechanical failures
- Movement issues
- Non-human functional malfunctions
Cosmetic issues (such as scratches) and damage caused by improper usage are not covered under warranty. If an issue is unclear, support will request proof to confirm responsibility.
Warranty Period
The warranty is valid for two years from the date of purchase. It covers functional issues such as defects in craftsmanship or movement malfunctions.
Warranty Limitations
A 30-day window is provided for return or exchange handling when the case is related to functional issues, shipping damage, or incorrect model dispatch. After 30 days, only functional issues move to warranty handling.
For exchange-related handling, please refer to the Exchange Policy.
Lifetime Maintenance
We provide lifetime maintenance support to help keep your watch stable over long-term use. This is a service solution beyond the warranty period when applicable.
Maintenance Scope
- Movement servicing
- Timekeeping adjustments
- Cleaning
- Oil replacement
Service Notes
Maintenance services are offered at reasonable prices, with long-term support to help keep your watch in stable working condition.
The best solution depends on the issue type and the condition of the watch. Support will recommend a practical approach based on evidence and inspection results.
Usage Assistance & Knowledge Support
We offer practical guidance to reduce usage barriers and help customers use their watches correctly.
Support includes:
- Bracelet adjustments
- Winding methods
- Time/date adjustments
- Timekeeping error explanations
- Night glow performance details
- Water-resistance precautions
Support Methods
- Step-by-step guides with images
- Video tutorials (if available)
- Real-time customer service assistance
We aim to make the process simple for both new users and experienced customers. If you are unsure about an operation, contact support before attempting disassembly.