Returns & Refunds Policy
commitment to customer satisfaction.
1. Full Refund Conditions
- 1.1 Quality issues confirmed
- 1.2 Incorrect item received
- 1.3 Damaged on arrival (DOA) — report within 48 hours of delivery for quicker processing
- 1.4 Lost package, failed customs clearance, or seized items (please refer to our shipping policies)
- 1.5 Force majeure leading to undeliverable items
2. Partial Refund Conditions
- 2.1 Minor scratches or blemishes present at the time of receipt
- 2.2 Missing accessories
- 2.3 Non-critical appearance discrepancies
3. Refund Application Timeframe
- 3.1 Full refund requests within 14 days of receipt
- 3.2 Requests between 14–30 days are limited to the issue-based refund or exchange
- 3.3 Refund requests beyond 30 days will not be supported (functional issues will be covered under warranty)
4. Refund Method
- 4.1 Refunds will be processed back to the original payment method
- 4.2 If the original payment method is unavailable, alternative solutions will be discussed
5. Refund Speed
- 5.1 Refunds will be processed within 24 hours after approval
- 5.2 If processed via payment platforms (e.g., credit cards), please allow 3–15 days for final processing
6. Refund Process
- 6.1 Submit refund application
- 6.2 Customer service review
- 6.3 Refund processed (notification sent via email)
- 6.4 If not approved, reasons will be explained along with alternative solutions
Important: follow the timelines above. Late requests may be delayed or become ineligible under this policy.