Shipping & Delivery Information
An overview of shipping methods, route selection logic, and how tracking updates typically behave.
Shipping Methods
- Express Couriers : fast shipping for high-value orders (e.g., DHL, FedEx, UPS).
- Tax-Inclusive Lines : designed for smoother customs clearance (e.g., US-line, EU-line).
- Postal Routes : slower but stable options for some destinations (e.g., EUB and postal routes).
- Special Routes : region-specific routes (Middle East, South America, Brazil, Africa) based on local customs policies.
Route Selection Logic
- We choose the most stable route based on the destination country.
- For high-value orders, express courier services are prioritized.
- For countries with strict customs regulations, tax-inclusive lines are preferred.
Tracking and Updates
Tracking Number Provision
- Your tracking number will be sent within 24 hours after shipment.
Tracking Number Activation
- Tracking information typically becomes active within 24–48 hours of shipment.
Update Frequency
- Express Couriers : daily updates on tracking status.
- Special Routes : updates every 2–3 days (may slow during peak seasons).
Common Issues
- Tracking not updating : if tracking has not updated for more than 5 days, contact support for assistance.
- Delay at customs : if clearance takes longer than 7 days, we can help expedite the process.